NEWS PROVIDED BY Hotel Management – Jennifer Glatt Dec 4, 2023
Whether it’s a week’s vacation in New Orleans or a quick overnight business trip in Boise, hotel laundry could be considered the great equalizer. No matter the destination or the length of stay, clean, crisp sheets and fluffy towels are nonnegotiable when it comes to guest satisfaction.
“Properties provide many amenities, but all hotels provide one thing—a bed. A property can deliver the highest level of services, the most beautiful lobby and more, but if the guest encounters rough, wrinkled, stained or overall poor-quality bed linens or bathroom towels, satisfaction takes a hit that will show in online reviews,” said Randy Radtke, content and media relations manager for Alliance Laundry Systems. “Viewing the laundry as a back-of-the-house function is a mistake.”